Xx998 FAQ — Frequently Asked Questions

All your questions about xx998 — from withdrawals to VIP, live scores to security — answered in one place.

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Live & Sports

After logging in to xx998, from the main menu go to "Betting" section. Next to each live match, you'll find a "Live" A badge will be displayed — clicking on that match shows real-time scores, over-by-over updates, and full match statistics.

Xx998 also offers live streaming for most major matches across cricket, football, tennis, and basketball. To access the stream, you need a minimum balance in your account — typically ৳50 or an active bet on that match is enough.

On mobile, simply head to the betting section on xx998's mobile site — it works exactly the same way. Score updates refresh every few seconds automatically, so there's no need to reload the page. With notifications enabled, you'll receive push alerts whenever a goal is scored or a wicket falls.

Account

No, you cannot. To open an account on xx998 and participate in any type of game or betting, you must be at least 18 years old You must be of legal age. This requirement is strictly enforced with no exceptions.

Your date of birth is required at registration — that's how age is verified. If there's any doubt, xx998 may request your NID or passport at any time. If someone provides false information to open an account without meeting the age requirement, the account will be closed and all balances will be forfeited.

If parents want to prevent their child from accessing xx998, enable parental controls on the device and make sure your xx998 account has a strong password. For more details, Responsible Gaming page here.

Account Security

Setting up Two-Factor Authentication (2FA) on xx998 is straightforward — just a few steps:

1
Log in to your account
Click the profile icon in the top right corner and select "Account Settings".
2
Go to the "Security" section
Open the "Security & Privacy" tab in Settings — you'll find the "Two-Factor Authentication" option there.
3
Select a method
Choose either SMS OTP (a code sent to your mobile) or an Authenticator App (Google Authenticator / Authy).
4
Verify & Activate
A verification code will be sent to you — enter it to confirm, and 2FA will be activated.

With 2FA enabled, you'll need to enter both your password and a code sent to your mobile every time you log in. It's the strongest protection available for your account. If you lose your phone, contact support and verify your identity to reset 2FA.

VIP & Rewards

Xx998's VIP program has a total of 5 Tiers Yes. Every bet earns you VIP points — the more points you accumulate, the higher your tier.

Tier Name Key Benefits
1 Bronze Birthday bonus, 2% weekly cashback
2 Silver 3% cashback, faster withdrawals, exclusive tournament access
3 Gold 5% cashback, higher withdrawal limits, dedicated support
4 Platinum 7% cashback, personal account manager, monthly bonus
5 Diamond 10% cashback, unlimited withdrawals, VIP event invitations

You earn VIP points by placing bets on any type of game — slots, Live Casino, or Sports Betting. After logging in, visit the "Rewards" section to see your current points, your tier, and how much more you need to reach the next level. Points can also be converted directly into bonus balance.

Payments & Withdrawals

Withdrawals from xx998 are typically Between 5 and 30 minutes Completed. bKash and Nagad are the fastest — in most cases, funds arrive within 5–10 minutes.

Withdrawal steps:

  • Log in and go to the "Balance" or "Withdrawal" section.
  • Enter the amount — minimum withdrawal is ৳200; the maximum daily limit varies by tier.
  • Select your payment method (bKash / Nagad / Rocket) and confirm your mobile number.
  • Confirm with the OTP — your request will be submitted.

Important: Your first withdrawal may require KYC verification — you'll need to submit a copy of your NID or passport. This is typically completed within 24 hours. Before withdrawing bonus balance, the specified wagering requirements must be met — details On the payments page available.

Customer Support

Xx998 Customer Support Team 7 days a week, 24 hours a day Available — you can get help in Bengali even at 2 a.m. Ways to reach us:

  • Live Chat: The fastest option — you'll typically get a response within 1–2 minutes. The chat icon is available at the bottom right of any page on the site.
  • Email: support@xx998.best — for complex issues, send a screenshot along with your message. Responses are delivered within 24 hours.
  • Telegram: Send a direct message to the official Telegram channel. It's just as fast as Live Chat.
  • Help Center: on the help center page Guides for common issues and video tutorials are available.

When contacting support, sharing your registered mobile number or username helps resolve issues faster. Never share your password or OTP with support — xx998 will never ask for this information.

Tournaments & Leaderboard

Xx998 regularly hosts slots tournaments, Sports Betting challenges, and Live Casino leaderboard competitions. Here's what you generally need to do to participate:

  • Eligibility: You must have a verified xx998 account to participate. Some premium tournaments may require Silver VIP status or above.
  • Registration: You must join from the "Promotions" or "Tournaments" section before the tournament begins — in most cases, it's free to enter.
  • Points Calculation: Leaderboard points are calculated based on the amount and number of bets placed on specific games.
  • Rewards: Top-ranked players receive cash prizes, bonus credits, or free spins. First place typically comes with prizes ranging from ৳5,000 to ৳50,000 — the exact amount varies by tournament.
  • Duration: Most tournaments run for 3 to 7 days. The weekly leaderboard resets every Monday.
  • Results: Prizes are credited to your account within 24–48 hours after the tournament ends.

Full list of ongoing tournaments and terms On the latest promotions page available.

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Didn't find your answer?

If you can't find the answer to your question here, visit xx998's at the help center or ask in Bengali via Live Chat — the support team is available 24/7.

Why Choose xx998

Everything that's earned the trust of millions of Bangladeshi members, all in one place

Instant Deposits & Withdrawals

Deposit in just 3 minutes via bKash, Nagad, or Rocket. Withdrawals typically complete in 5–30 minutes — the fastest in Bangladesh.

Starting from ৳50
Live Gaming & Real-Time Betting

Live odds update in real time, scores are visible, and bets can be placed — all on one screen. cricket, football, and much more.

Real-Time
VIP & Rewards Program

VIP points accumulate with every bet. Reach the Diamond tier to enjoy 10% cashback, a personal account manager, and unlimited withdrawals.

5 VIP Tiers
Top-Level Security

256-bit SSL encryption, OTP verification, and Two-Factor Authentication — your account and funds are protected at all times. No compromises on security.

256-bit SSL
Massive Game Selection

Slots, Live Casino, cricket betting, football, tennis, e-sports — over a thousand games and markets. All accessible from a single account.

1,000+ Games
Round-the-Clock Bangla Support

For any issue, chat with us in Bengali via Live Chat — support is available even at 3 a.m. Responses typically come within 2 minutes, and all conversations are completely confidential and judgment-free.

24/7 in Bangla

Questions xx998 Users Ask Most

Every day, thousands of xx998 members reach out to support with all kinds of questions. This FAQ page was created to bring those common answers together in one place — so you don't have to contact support every time. That said, if something isn't covered here, feel free to ask via live chat anytime.

A member from Dhaka once reached out on live chat after waiting 30 minutes for a withdrawal with no funds received. It turned out their KYC verification was still pending. The support team verified their NID within 15 minutes and processed the withdrawal. If you ever experience a delay like this, the best thing to do is contact chat support right away.

There's a common misconception about the VIP program — many assume only high-stakes bettors can reach the Diamond tier. In reality, consistency matters more at xx998. Even placing small bets regularly earns you points and gradually moves you up the ranks. Fast withdrawals and exclusive tournaments are already available at the Silver tier — you don't need to reach Diamond to enjoy those benefits.

The tournament section is still new to many xx998 members. A member from Chittagong entered their first slots tournament and walked away with a ৳3,500 prize — they had no idea this feature even existed. Joining tournaments is free, and the prize pools are well worth it. Check the "Latest Promotions" page regularly — that's where new tournament announcements are posted.

Many people assume Two-Factor Authentication is a hassle — that you'll have to enter a code every single time. In reality, it takes no more than 5–10 seconds. Yet that one small step provides near-complete protection against account hacking. A member from Sylhet once had an unauthorized login attempt when 2FA was off — after enabling it, they've had no issues since.

The live scores and streaming feature at xx998 has completely transformed the betting experience. You no longer need to check scores on a separate site before placing a bet — everything is on one screen. Being able to watch the match unfold in real time makes in-play betting far more strategic.

The questions on this page are updated regularly

This FAQ page is updated whenever xx998 introduces new features or changes its policies. For the latest information on a specific topic, Help Center or Live Chat are the most reliable options.

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